I agree to follow the rules and policies established by Annie's Basic Coaching to ensure a safe, respectful, and productive lesson environment. I understand that failure to follow these rules may result in removal from lessons without refund.
Lesson Rules & Policies:
All skaters must sign in for ice time before stepping onto the ice.
If you need to cancel or reschedule a lesson, please contact me directly, as REZ does not permit clients to make changes on their own.
Skaters are expected to maintain a respectful and positive attitude on the ice. If this standard is not upheld, I reserve the right to ask the skater to leave the session.
Payment Policy:
Private lesson fees will be charged at the time of booking. A $3 credit card processing fee applies to each transaction.
Group lesson fees will be charged after the session, as rates depend on the number of skaters participating. The $3 credit card processing fee will still apply at checkout.
Cancellation Policy:
If you need to cancel a lesson, I must be notified 24 hours in advance. If you cancel within that time frame, the full lesson rate will still be charged. If you are a no show for your committed time slot, there will be an additional $15 fee. I have a waitlist of skaters that are eager to get on the ice with me so when I receive a last minute cancellation, it is not only an inconvenience to me but also to the other families that are wanting to skate.
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