By clicking the “Accept” box on the profile page for the Rez scheduling service (the “Profile Page”), the facility, coach or other fitness service provider set forth as the “customer” on the Profile Page (“Customer”) accepts and agrees to these Terms of Service (this “Agreement”), as of the date of Customer’s submission of the Profile Page.
Accordingly, Customer and Rez, LLC ("Rez"), intending to be legally bound, agree as follows:
1. Service Access. Rez grants to Customer, during the Term (defined below), the right for Customer to access and use the Rez scheduling service (the “Service”) and to make the Service available for access and use by parents, players and other users of the Service (“Users”) who have accepted Rez’s user terms of service (“User Terms”). In addition, Rez will provide Customer with technical and User support services in accordance with Rez’s standard practices.
2. Term. The term of this Agreement will start on Customer’s submission of the Profile Page and will continue until either party terminates this Agreement as set forth below. Customer may elect to terminate this Agreement at any time by providing notice to Rez through the Service. In such event, Customer’s access and use of the Service will continue through the date of Customer’s termination notice. In addition to any other available rights or remedies, either party elect to terminate this Agreement immediately upon notice to the other describing in reasonable detail a breach of this Agreement by the other party or upon the other party’s failure to continue to function as a going concern or to operate in the ordinary course of business, or upon the bankruptcy, receivership, insolvency, reorganization, dissolution, liquidation or other similar proceedings of the other party. Rez may terminate or suspend any individual User account or access to the Service in Rez’s reasonable discretion. Rez will have no obligation to retain any Customer Data (defined below) for more than thirty (30) days after termination of this Agreement. Customer will not be entitled, in any circumstances, to a refund of any fees paid.
3. Fees
3.1. Usage Fees. Customer will pay abooking fee, in the initial amount designated by Rez (whether set forth on the Profile Page, on Customer’s booking pages in the Service, or otherwise in writing), without setoff or deduction, for each booking of any service of Customer, however designated (class, session, etc.), through the Service, whether such fee is separately collected from or included in the charges of Customer to its Users. 3.2. Fee Payment. Rez will determine the mechanics for payment of the booking fees. Customer will require its payment processor, from the charges paid by Users, to pay to Rez the Customer usage fees to which Rez may be entitled pursuant to this Agreement. Alternatively, if required by Rez, (a) Customer will provide Rez’s payment processor with valid major credit card information and by such credit card will pay to Rez the Customer usage fees to which Rez may be entitled pursuant to this Agreement or (b) under the User Terms, Users will provide Rez’s payment processor with valid major credit card information and by such credit card will pay (i) to Rez the Customer usage fees to which Rez may be entitled pursuant to this Agreement and (ii) to Customer, the balance of Customer’s charges to the User. Customer will ensure that User charges are accurately and completely included on Customer’s booking pages in the Service and will provide Rez will access to its payment processor records and relevant books and records of Customer to determine or verify the fee payments to which Rez may be entitled pursuant to this Agreement. Customer agrees not to dispute payments properly made in accordance with this Agreement. Fees and other amounts payable by Customer under this Agreement are exclusive of taxes and similar assessments, all of which, other than taxes on Rez's income, will be the responsibility of Customer and will be added by Rez to the booking fees.
3.3. Changes. Rez may change or add to its fees from time to time. Such changes or additions will be effective upon notice to Customer, including by email. Customer’s continued use of the Service following such notice will constitute Customer’s acceptance and agreement to be legally bound by the changed or additional fees.
4. Customer Responsibilities
4.1. Compliance. Customer will operate its business, provide Customer Data (including by obtaining all required consents from Users), and use the Service and Rez Content (defined below) in compliance with this Agreement, any documentation supplied by Rez relating to the Service (“Documentation”), any policies or requirements issued in writing by Rez, and applicable laws and licensing requirements, and without violating or infringing any intellectual property right, right of privacy, or other right of any User or of any third party. “Rez Content” means any information, image, video or other media, other than Customer Data, that is made available to Customer through or in connection with the Service, including any created or provided by Rez.
4.2. Circumvention. Customer will not, directly or indirectly, (i) license, sell, transfer, distribute, publish or otherwise make available or disclose the Service, Documentation, Rez Content, Rez technology or Rez proprietary rights (“Rez Assets”), (ii) copy, modify, adapt, decompile, reverse engineer, attempt to duplicate or make derivative, competitive or its own works based upon any of the Rez Assets, including any ideas, know-how, features, functions or graphics related to the Service, (iii) frame or mirror any Rez information or remove any proprietary notices from the Service or Rez Content, (iv) upload or provide any harmful, inaccurate, incomplete, inappropriate or unauthorized information to the Service, (v) interfere with or disrupt the integrity or performance of the Service, (vi) attempt to gain unauthorized access to the Service or any Third Party Service (defined below), (vii) use the Service other than for its own internal business purposes, including for any purpose that is competitive with Rez or for the benefit of any third party, or otherwise for any purpose other than the purpose for which the Service is intended, or (viii) assist any third party in performing any of the foregoing.
4.3. Confidentiality. Without limiting anything in this Section 4, Customer will maintain in strict confidence, and use reasonable care to protect and safeguard (i) the nonpublic terms and conditions of this Agreement or other information relating to the relationship between Customer and Rez, and (ii) Rez Content or other information, in any form, made available to Customer and reasonably considered by Rez as proprietary. Without limiting anything in this Section 4, Customer will not, directly or indirectly, except as permitted in this Agreement, (i) reproduce, disclose, or make available to any third party any such information, (ii) assist or enable any third party to access or use any such information, or (iii) use or exploit any such information to Customer’s or any other person’s or entity’s enrichment or advantage or to derive any economic gain or for any other purpose whatsoever. Without limiting the foregoing, Customer will not demonstrate, make available or otherwise describe the feature set of the Service to any person or entity that provides products or services that are similar to or in competition with those of Rez. All materials (including electronic media) provided by Rez, and copies thereof, in which any such information may be contained will remain the property of Rez. Upon written request of Rez, Customer will promptly deliver to Rez all such materials and destroy all materials prepared by Customer in which any such information may be contained. Notwithstanding the termination or expiration of this Agreement of the delivery or destruction of such materials, Customer will continue to be bound by its obligations under this Section 4.3.
4.4. Liability. Customer will have sole responsibility and liability for all matters and circumstances relating to Customer’s business and services. Customer will be solely responsible and liable for any acts or omissions of its Users or Customer’s directors, members, shareholders, partners, managers, officers, employees, agents, representatives, advisors and subcontractors (“Representatives”), including (i) any breach by any User of the User Terms, (ii) any act or omission that results in, or if taken by Customer would constitute, a breach of this Agreement, (iii) any use of, and activities, data, transactions or administration conducted through or that occur under, Customer’s account or its User accounts, whether or not authorized, or (iv) complaints or claims arising out of Customer’s services, including billing matters, personal injury, data privacy, or services provided to Users under the age of 18.
5. Data Processing
5.1. Customer Data. Customer will have sole responsibility and liability for all aspects (including accuracy, completeness and legality) of Customer Data provided by Customer. Customer consents to and authorizes Rez’s use of Customer Data in order for Rez to provide the Service. “Customer Data” means information, images, marks, video or other media that is provided to Rez or the Service by Customer or a User in the course of using the Service, including scheduling information and class descriptions or information that identifies or could reasonably be linked, directly or indirectly, with a particular User or other individual or household of a User or other individual, including their name, address, telephone number, email address, date of birth, social security number or other personally identifying information.
5.2. Data Security. Rez warrants that (i) Customer Data that is processed by Rez will be hosted on systems infrastructure that is consistent with commercially reasonable industry practices for comparable service providers of similar services under similar conditions, (ii) Customer Data will be managed by Rez utilizing technical and administrative safeguards designed to protect against unauthorized access to, or disclosure or use of, Customer Data by Rez employees and contractors and against reasonably anticipated third party threats to the security of Customer Data, (iii) Rez will promptly report to Customer any unauthorized access to (including any breach of systems security), or disclosure or use of, Customer Data, including a description of any mitigation and corrective action to be taken by Rez, and (iv) Rez will comply with all laws to which Rez is subject regarding the unauthorized access to (including any breach of systems security), or disclosure or use of, Customer Data. Except for breach by Rez of this Section 5.2, Rez will have no responsibility or liability with regard to the confidentiality, privacy or security of Customer Data or any unauthorized or unlawful disclosure, misappropriation, destruction, modification, loss, alteration, acquisition, use or access of Customer Data.
5.3. Third Party Applications. Customer consents to Rez’s use of the platforms, systems, products, services and applications of third parties in connection with the provision of the Service (“Third Party Services”) and to the sharing, use and processing of Customer Data with and by such third parties solely for such purpose. Notwithstanding anything to the contrary, Rez will have no responsibility or liability in connection with any of the Third Party Services, including in connection with any unauthorized or unlawful disclosure, misappropriation, destruction, modification, loss, alteration, acquisition, use or access of Customer Data or other data on or processed by any of the Third Party Services.
5.4. System Data. Notwithstanding anything to the contrary, Rez will have the right to monitor, collect and analyze data and other information relating to the provision, use and performance of various aspects of the Service (including information concerning Customer’s and Users’ use of the Service and Customer Data and data derived therefrom), and Rez will be entitled, during and after the term of this Agreement, to use such information and data to improve or enhance the Service, or for other development, diagnostic, or corrective purposes in connection with the Service, or to develop products, analytics or services, and to disclose such information and data in aggregated or other de-identified form in connection with Rez’s business.
6. Proprietary Rights
6.1. Title to Service. The Rez Assets, including Rez names, trade secrets, know-how, ideas, designs, forms, methods and other tangible or intangible material or information, and the system data set forth in Section 5.4, are and remain the valuable property of Rez. Rez will have exclusive ownership of all materials, technology, ideas, inventions or other work product or information that are developed by Rez (including any based on feedback of Customer, any rights to which Customer hereby assigns to Rez) in the course of providing the Service.
6.2. Warranty Against Infringement. Rez warrants that the Service (other than any of the Third Party Services) does not infringe any third party's United States patent, copyright or trade secret.
7. Indemnification. Rez agrees to indemnify, defend and hold harmless Customer and its Representatives from and against any and all losses, claims, obligations, liabilities, actions, suits, proceedings, demands, judgments, payments, costs and expenses (including court costs, amounts paid in settlement, judgments, and reasonable attorney fees and other expenses) and damages of any kind, nature or description whatsoever (“Damages”) arising out of any breach by Rez of Section 5.2 or Section 6.2 or any violation by Rez of applicable laws. Customer agrees to indemnify, defend and hold harmless Rez and its Representatives from and against any and all Damages arising out of (i) any breach of this Agreement by Customer or (ii) any matter for which Customer has responsibility or liability under this Agreement, including as set forth in Section 4.4.
8. Limitations of Liability
8.1. NO CONSEQUENTIAL DAMAGES. In no event will either party be liable or responsible to the other for any type of incidental, punitive, special, exemplary, reliance, indirect or consequential Damages, even if advised of the possibility of such Damages and regardless of the foreseeability of such Damages. 8.2. LIABILITY MAXIMUM. In the event Rez will be liable to Customer, Rez’s liability will not exceed, in the aggregate, the greater of fees paid by Customer to Rez during the twelve (12) months preceding the date on which the liability first arose.
8.3. Warranty Exclusions. Except for the express warranties set forth in this Agreement, Rez does not make, and hereby disclaims, to the full extent permitted by law, any and all express or implied (by operation of law or otherwise) or statutory warranties, including warranties of merchantability, fitness for a particular purpose, noninfringement and title, and any warranties arising from a course of dealing, usage or trade practice. Rez does not warrant, commit to or guarantee that the Service will be error-free or that it will perform in any particular manner or with any level of availability. Customer hereby waives all Damages based on any of the foregoing.
9. Additional Provisions
9.1. Marketing. Rez may publicly refer to Customer, orally and in writing, as a customer of Rez and may reference “business case” information for demonstration purposes, to potential customers, investors, regulators and in its marketing efforts.
9.2. Force Majeure. Neither party will be liable for any failure or delay in its performance under this Agreement (except with respect to any fees due or payable hereunder) due to any cause beyond its reasonable control, including acts of God, sabotage, labor dispute, governmental act, network or connectivity failure, or failure of any third party software, facilities, servers or other products, equipment or services (even if any may be included in the Service).
9.3. No Publication. The grant of access and use of the Service under this Agreement and the carrying out of the transactions contemplated hereby will not be deemed publication by either party of all or any portion of the Service or Documentation.
9.4. No Third Party Beneficiaries. There will be no third-party beneficiaries to this Agreement.
9.5. Severability and Waiver. In the event any provision of this Agreement is held to be contrary to the law, the remaining provisions of this Agreement will remain in full force and effect. The waiver of any breach or default of this Agreement will not constitute a waiver of any subsequent breach or default and will not act to amend or negate the rights of the waiving party.
9.6. Assignment. This Agreement will bind and inure to the benefit of each party’s successors and permitted assigns. Neither party may assign this Agreement in whole as part, directly or indirectly, without the express prior written consent of the other party, and any attempted assignment without such consent will be void, provided that, either party may, without the consent of the other party, assign all of its rights and obligations under this Agreement to any person or entity that purchases all or substantially all of its assets or any successor entity to such party by way of merger or other business combination.
9.7. Notice. Any notice or communication required or permitted to be given hereunder may be delivered by hand, deposited with an overnight courier, sent by email, confirmed facsimile, or mailed by registered or certified mail, return receipt requested, postage prepaid, in each case to the address of the receiving party as listed on the Profile Page or at such other address as may be furnished in writing by either party to the other party. Such notice will be deemed to have been given as of the date it is delivered, mailed, emailed, faxed or sent, whichever is later.
9.8. Relationship of Parties. Rez and Customer are independent contractors, and this Agreement will not establish any relationship of partnership, joint venture, employment, franchise or agency between Rez and Customer. Neither Rez nor Customer will have the power to bind the other or incur obligations on the other’s behalf without the other’s prior written consent.
9.9. Entire Agreement. This Agreement, including each Profile Page (which is incorporated into and made part of this Agreement), constitutes the complete and exclusive agreement between the parties with respect to the subject matter hereof, and supersedes and replaces any and all prior or contemporaneous discussions, negotiations, understandings and agreements, written and oral, regarding such subject matter. No text or information set forth on any other order, preprinted form or document (other than a Profile Page) will add to or vary the terms and conditions of this Agreement. This Agreement may be executed in two or more counterparts, each of which will be deemed an original, but all of which together will constitute one and the same instrument. For purposes of this Agreement, the term “written” means anything reduced to a tangible form by a party, including a printed or handwritten document, e-mail or other electronic format. The word “including” (and correlative words, such as “include” and “includes”) will not be construed as a term of limitation but will mean including without limiting the generality of any description preceding such term.
9.10. Amendment. This Agreement may be changed by Rez from time to time. Such changes will be effective upon notice to Customer, including by email. Customer’s continued use of the Service following such notice will constitute Customer’s acceptance and agreement to be legally bound by any such changes.
9.11. Binding Agreement. Each of the parties to this Agreement, and each person submitting the Profile Page on behalf of such party, represents and warrants that all necessary action has been taken to authorize such party's execution, delivery and performance of this Agreement and that this Agreement is the valid and binding obligation of such party, enforceable in accordance with its terms.
9.12. Cumulative Rights and Remedies. Except as otherwise expressly provided in the Agreement, the rights and remedies of the parties under this Agreement (including the right to terminate the Agreement and the right to indemnification and the limitations on liability) will be cumulative with and in addition to, not exclusive or in replacement of, any other rights or remedies that may be available under any other agreement between the parties, at law or in equity. Customer will be liable for all costs and expenses (including reasonable attorney fees) incurred by Rez in connection with collecting any fees or enforcing its rights under this Agreement.
9.13. Survival. The obligations of the parties under this Agreement, which by their nature would continue beyond the termination or expiration of this Agreement, will survive termination or expiration of this Agreement, including Sections 7.2, 4.3, 5.4, 6.1, and 7 - 9.
9.14. Governing Law. The Agreement will be governed by and construed in accordance with the internal laws of the Commonwealth of Pennsylvania, without regard to its principles of conflicts of laws. Each of the parties submits to the exclusive, personal jurisdiction of either the Federal District Court for the Eastern District of Pennsylvania, the Court of Common Pleas of Philadelphia County, Pennsylvania or any municipal or local court located in such county for all claims, disputes or controversies involving the parties and relating to the Agreement; provided, however, nothing herein shall prevent a party hereto from asserting a claim for indemnification or any other claim hereunder against the other party hereto in connection with a third party action in the same jurisdiction where a third party action has been brought.
User Service Agreement
REZ, LLC USER SERVICE AGREEMENT
Last Updated: September 1st 2024
Thank you for accepting this agreement for your use of the Rez scheduling service (the “Service”).
You should be aware of, and by your use of the Service you agree to, and will be legally bound by, the following:
1. You may not use the Service unless you are at least 18 years old. If you are using the Service for another person, you represent that you are authorized to do so, including that you are authorized to accept our privacy policy on such person’s behalf and provide such person’s personally identifying information, and, if the person is less than 18 years of age, that you are the parent or legal guardian of such person.
2. You accept our privacy policy. Our privacy policy is intended to notify you regarding the manner in which Rez will use information provided to the Service that identifies you as an individual, which may include your name, address, telephone number, date of birth or social security number. You accept Rez’s privacy policy, as currently in effect, which is available at www.Rez.com/privacy-policy. You consent to and authorize Rez’s use of your information in order for Rez to provide the Service.
3. You agree that the facility, coach or other fitness service provider whose class, session or other service you book though the Service (the “Provider”) will be solely responsible and liable for its business and services. This includes service scheduling, performance or nonperformance of its services, personal injury, billing matters, and any complaint or claim arising out of the Provider’s business or services.This is the case even if the Service presents information that is not complete or correct.
4. If required by Rez, you will make payment of the Provider’s charges directly to Rez. In that case, you will provide Rez’s payment processor with valid major credit card information and by such credit card the processor will pay the Provider’s charges to you for the booking and the fees to Rez from the Provider to which Rez may be entitled.
5. You agree to limitations on how you use the Service. In addition to the other terms of this agreement, these include:
You will not use the Service in any way that infringes Rez’s or any third party’s copyright, patent, trademark, trade secret or other intellectual property or proprietary rights or rights of publicity or privacy, violates any law, statute, ordinance or regulation, or is defamatory, trade libelous, unlawfully threatening or unlawfully harassing.
You will not copy, modify, adapt, disassemble, decompile, manipulate, reverse engineer or attempt to duplicate or make derivative, competitive or your own works from any confidential or proprietary information of Rez or its third-party service providers or from any portion of the Service.
You will have no right or license to use any trademark of Rez or of its third-party service providers.
You will not upload or provide any harmful, inaccurate, incomplete, inappropriate or unauthorized information to the Service, interfere with or disrupt the integrity or performance of the Service, attempt to gain unauthorized access to the Service, use the Service other than for the purpose for which the Service is intended
You will not, directly or indirectly, do any of the foregoing or assist any third party in doing any of the foregoing.
6. You consent to our use of third-party providers of services in connection with the Service and to our sharing your personal information with them. In order for Rez to provide the Service, Rez uses certain platforms, systems and applications of third parties. Rez may also work with third parties that provide products, services and information that integrate with the Service, all or some of which will be accessed by you. You consent to our sharing and communication of your personal information with these third parties, including their accessing, use and processing of your information in order for Rez to provide the Service and for the third parties to provide and market their products, services or information to you. In addition, you agree that Rez will have no responsibility or liability in connection with any such third-party platforms, systems, applications, products, information, or services. This includes responsibility or liability for the use or security of your information, including any breach of such security or any accidental, unauthorized or unlawful disclosure, misappropriation, destruction, loss, alteration, acquisition, use or access of your information, when controlled by a third party.
7. You understand that the Service may experience a security breach. While Rez uses industry standard systems to secure the Service and your data, like any technology, the Service may experience a security intrusion or data breach. So long as Rez uses industry standard systems, you agree that Rez will have no responsibility or liability for the security of your personal data or any other data provided by you to the Service, including any breach of such security or any unauthorized disclosure, misappropriation or unauthorized use or access of any such data.
8. You are responsible for activity on your account. You may access and use the Service only through the username and password provided, and you are responsible for any use of, and activities that occur under, your accounts or password, whether or not you authorized them.
9. You may use the Service only in compliance with applicable laws and proprietary rights. You will use the Service in compliance with all applicable laws, all third-party rights (such as copyright and privacy rights), and any policies or requirements of which Rez makes you aware. You will have no rights of ownership in the Service or Rez’s intellectual property rights. You assign to Rez any rights you may have in any suggestions or ideas related to the Service.
10. Rez may suspend or termination your use of the Service. This includes if you violate this Agreement or other terms and conditions, policies or instructions of Rez relating to the use of the Service or of our third-party service providers. Rez reserves the right to monitor your use of the Service and to terminate your use of the Service in its reasonable discretion.
11. You will be liable if you breach this agreement. You agree to indemnify, defend and hold harmless Rez and its owners, managers, officers, employees, contractor and representatives from and against any and all Damages (defined below) arising out of any breach of this agreement by you, your use of the Service, or any of your other acts or omissions. You will be liable for all costs and expenses (including reasonable attorney fees) incurred by Rez in connection with enforcing its rights under this agreement.
12. You will have no legal rights against Rez. You agree that in no event will Rez be liable or responsible to you for, and you waive any rights you may have to, any Damages from Rez, relating to your use of the Service or otherwise. This includes Damages arising out of any failure of the Service to function in any manner, any service-affecting failure of the systems infrastructure, including any of third parties, that results in your inability to use or access all or part of the Service or information, or any loss, compromise or inaccuracy of information, data loss, corruption or inaccuracy, reporting error, security breach, or use of or reliance on the Service or any information therein. “Damages” means any and all losses, claims, obligations, liabilities, actions, suits, proceedings, demands, judgments, payments, costs and expenses (including court costs, amounts paid in settlement, judgments, and reasonable attorney fees and other expenses) and damages of any kind, nature or description whatsoever.
13. Rez may make changes to this User Service Agreement from time to time. When changes are made, Rez will provide you with notice of the changes. Your continued use of the Service after such notice will constitute your acceptance of the changes.
14. Interpretation. In the event any provision of this agreement is held to be contrary to the law, the remaining provisions of this agreement will remain in full force and effect. The rights and remedies of Rez under this agreement will be cumulative with and in addition to, not exclusive or in replacement of, any other rights or remedies. This agreement will be governed by and construed in accordance with the internal laws of the Commonwealth of Pennsylvania, without regard to its principles of conflicts of laws. You consent and submit to the exclusive, personal jurisdiction of any appropriate federal, state or local court located in Philadelphia County, PA. In this agreement, “include” (and terms such as “includes” and “including”) will not be construed as a term of limitation but shall be construed as if followed by the words “without limitation” and “Rez” means Rez, LLC.